1. PLEASING YOUR GUEST
The first (1. exam, law, rule) in pleasing guest is very simple – treat guest the same way you would like to be treated. A happy guest will (2. refuse, return, recover) and potentially be your best marketing asset as they will talk to friends. This usually leads to a very (3. complicated, successful, weak) business.
A great start would be to (4. exploit, fire, hire) employees who are ‘people friendly’. Courtesy should be your first policy.
It’s very important that your staff are well trained, understand your services and (5. command, criticize, explain) them to your guests. Answer questions clearly and (6. carelessly, loudly, precisely)
2. PREVENTING STOWAWAYS
New security arrangements are now (1. at place, in place, on place) to counteract the risk (2. of, at, down) stowaway embarkation when calling at ports.
All doors, hatches and means of access to holds or stores which are not used (3. during, through, while) the ship’s stay in port must be locked. Access points to the ship must be kept to a (4. security guard, maximum, minimum) and should be adequately secured.
A record of boardings and disembarkations must be kept by the ship’s crew and (5. communication, radio, speaking) must be maintained at all times.
At night, there should be lighting both inside and along the hull, sufficient to be able to recognise people (6. in a distance, in a distance, on a distance).
3. FORMAL WEAR
Most cruises still feature at least one (1. formal, messy, rigid) dress night.
Although there is often an alternative restaurant open at the same time where you can dress casually if you wish, most guests enjoy the opportunity to dress (2. in, on, up). Dress (3. codes, history, keys) and customs vary by ship, but in general smart means a dark suit and tie for men – a tuxedo wouldn’t even look out of (4. depth, place, position) on many ships. You’ll be able to (5. charter, contract, rent) one on board if you want.
Women usually wear (6. beer, cocktail, liquer) dresses or trousersuits.
4. DEALING WITH DIFFICULT GUEST
It is probably fair to say that (1. majority, most, the most) of our guests on board are well-behaved and do not (2. cause, do, effect) problems, either for fellow guests or the crew.
However, there are always exceptions (3. because, of, to) the rule, and it is important that, as a member of staff, you are able to react appropriately to guests who become rude, abusive, or, (4. because, sometimes, when) in rare cases, downright dangerous.
For this reason, you should (5. have, make, pay) special attention to the section in your contract ‘dealing with difficult guests’ (6. in order to, so that, therefore) be able to cope with such a situation, should it arise.
5. CRUISE SHIP EMPLOYMENT OPPORTUNITIES
What kind (1. at, of, on) employees are the cruise lines looking for?
The cruise lines are looking for individuals who have excellent communication (2. skills, speeches, talents) and enjoy working with the public. They are looking for staff who are enthusiastic, friendly and (3. inward, ongoing, outgoing). It is important to (4. do, go, make) a positive and lasting impression with the passengers. Appearance is important. Employees must be clean and well groomed at (5. all times, always, constantly)
(6. Although, Despite, In short) they are looking for hardworking individuals who enjoy people and take pride in themselves and their work.
6. FAILURE TO RETURN TO THE SHIP ON TIME
Staff (1. granted, have, paid) leave to go onshore should be aware that a failure (2. at, of, to), return to the ship on time when it is at port is (3. having, likely, owing) to result in a demotion or dismissal.
All crew and staff are required to be on board an hour (4. in advance, in front of, prior) to departure. Pay close attention to the sailing schedule and keep an eye …..
If you do (5. at a distance, at no time, for some reason) miss the ship, your cruise agents will help you find the ship and board again. (6. However, In spite of, Since) there may be some…..
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